Conditions for Purchase- Service Regulations

General Conditions

• Every customer is obliged at the moment of ordering to become acquainted with our Service Regulations.
• The prices of all products available in our shop include VAT (gross prices). The net prices don't include the VAT.
• The selling offer presented on our website TEILE.COM does not constitute the storage inventory of our shop.
• TEILE.COM reserves the right to withdraw some products from sale.
• TEILE.COM is committed to protecting Your privacy and this sets out what information we collect, how we collect it, and what we do with it. Any information will be divulged to any third party.

Order Accomplishment

• It is essential for starting the order procces to fill in the form in Basket completely and truthfully or send us the order by fax or e-mail.
• The purchase orders will be realised both at home and abroad.
• The shipping costs shall be borne by the Purchaser. However by orders over 1911 Euros from Germany and Poland the goods will be delivered for free. 
  Learn more: https://teile.com/en/shopping#Delivery
• The Purchaser acquires the right to choose the method of payment according to the form.
• The delivery period shall commence from the date of the receipt of order to the moment of sending on the merchandise to the forwarding company / delivery.
• TEILE.COM reserves the right to realise the orders in separate consigments after earlier agreement with the Purchaser and his confirmation made in writing (E-mail or fax) or via phone.
• The Purchaser has the right after discharge to verify the package contents in the presence of the supplier.
• Online-Shop reserves the right to retract from following order processes of customers, who return the ordered merchandises without stating any reason.

Return Policy and Complaints

• In case the delivered package turns out to be damaged or previous opened a damage survey protocol shall be drawn up in the presence of the supplier or at the post office. Thereby shall the Purchaser forgo acceptance of the package.
• The charges resulting from the return will be refunded after sending off the product and our acceptance of Your complaint. A damaged merchandise will be exchanged for other one of full value and in case it will not be possible (e.g. because of product edition being out of stock) TEILE.COM will pay the Purchaser the equivalent amount of the product value or offer him other merchandises available in the shop.

Special offers

• Special offers provided by TEILE.COM are not related to other ones and to discounts given earlier.